Returns & Exchanges Policy
At Troll Aus Melb PTY LTD, we want you to love your fashion finds; if you are not completely satisfied, we offer returns on unworn items within 30 days of delivery. Please ensure all original tags remain attached and the garments are in their original condition to qualify for a full refund.
Initiate Your Return
Visit our online returns portal and enter your order number and email address to select the items you wish to send back.
Pack Your Items
Carefully place the items in their original packaging, ensuring all labels and tags are intact to prevent damage during transit.
Ship the Package
Print your prepaid shipping label from the portal, attach it to your parcel, and drop it off at any authorized postage location.
Receive Your Refund
Once our warehouse team inspects the returned fashion pieces, we will process your refund to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing